Terms of Service

1. The service

ValYou connects cards and QR codes to a business’s configured Google destination. Businesses can enable an optional customer-details page, manage collected contacts, view engagement analytics and configure weekly email reports. Features depend on correct setup, a usable subscription where required, compatible devices and the availability of services on which ValYou relies.

2. Accounts and business authority

You must be authorised to act for the business you manage. Provide accurate information, keep your credentials private and tell ValYou about suspected unauthorised access. Only upload logos and other material you have permission to use. You remain responsible for the business details, card assignments, report recipients and Google links configured in your account.

3. Plans, cards and payment arrangements

Plans set the number of locations and active cards available to your business. Public monthly prices are shown in USD. Physical cards and optional setup services are separate from the software subscription unless your agreed quote includes them. Confirm the total price, payment schedule, subscription period, renewal, cancellation and any refund arrangements with ValYou before purchase. Requesting an account is an enquiry and does not itself place an order or charge you.

Contact ValYou to discuss a plan change, cancellation, a faulty card or a billing concern. Do not assume a cancellation or refund has been processed until you receive confirmation. These terms do not remove rights you have under applicable law.

4. Customer details and responsible use

Contact collection must remain optional, with a way to continue to Google without providing a name or phone number. Use collected details only for purposes communicated to the customer and permitted by applicable law. Submitting details is not automatic consent to promotional messages. You are responsible for obtaining any additional permission needed for marketing, protecting your customer list, reviewing retention and handling customer correction or deletion requests. Do not ask customers to enter sensitive information into the name or phone fields.

Read the Privacy Policy for information about platform data handling. Do not use ValYou for spam, impersonation, unauthorised access, collecting information deceptively or interfering with another business’s account.

5. Reviews and third-party services

Invite honest feedback. Do not use ValYou to fabricate reviews, offer rewards for positive reviews or prevent dissatisfied customers from reaching the same review destination. Google controls its accounts, listings, review publication and moderation. ValYou is an independent service and is not endorsed by Google. We do not guarantee a particular number of reviews, rating, search position or sales outcome.

6. Understanding analytics and reports

Interactions represent recorded engagement with cards and links, not confirmed Google reviews or purchases. Visitor counts are estimates and can be affected by cookies, shared devices, browser settings, bots and filtering. New contacts represent new saved contact records, not verified unique people. Weekly emails summarise completed days in the selected timezone; dashboard reports may use a different selected period. Reports support business decisions but should not be treated as complete records of every customer visit.

7. Availability and account restrictions

Maintenance, network issues and third-party outages can interrupt redirects, dashboards or email delivery. Delivery timing and inbox placement are not guaranteed. Access can be restricted when a subscription is unavailable or when necessary to investigate misuse or protect the service. Contact support if you believe an account or card has been restricted in error.

8. Changes and contact

Service features and these terms may change. Review the current terms and the details confirmed for your order when renewing or changing your plan. For questions about an existing agreement or changes that affect it, contact ValYou using the email below.